Everyone has their favorite airport and can tell you a story about the worst. Consumer insight giant J.D. Power recently surveyed over 40k weary travelers for their 2018 North America Airport Satisfaction Study in order to gauge satisfaction with mega, large, and medium North America airports. They looked at six important factors: terminal facilities, airport accessibility, security check, baggage claim, check-in/baggage check, and food, beverage and retail.
“North America airports have been doing a tremendous job managing passenger volume, adding amenities, and keeping travelers moving despite some noteworthy challenges, but they will be put to the true test over the next few years,” said Michael Taylor, Travel Practice Lead at J.D. Power.