On a recent episode of the AZREIA Show, host Michael Jeremy Holden sits down with Benjamin Xiu of Lily Cleaning, an Airbnb-focused cleaning company serving Phoenix-area hosts. Ben explains how STR turnovers differ from traditional residential cleaning and why cleaners are a host’s first line of defense when it comes to guest experience, damage detection, and maintaining five-star reviews. They break down the systems, standards, and communication needed to deliver consistent results on every turnover.
“Whether you manage one Airbnb or multiple short-term rentals, this episode offers practical strategies for building a cleaning operation that protects your property and improves the guest experience.”
Click here to listen.
